Thursday, July 16, 2009

Ecco Shoes Fall Apart into a Sticky Tar!



My Ecco Shoes just fell apart, with very little wear and great maintenance - they always had shoe trees and were polished regularly. Unbelievable! The soles just crumbled all over my car mat, staining the carpet with sticky tar. Don't buy Ecco! As you can see from the photos below, the leather part of the shoes is still in great shape, but the soles are now a gooey tar. Ecco needs to replace these and change their materials.

I just set up a Facebook Group (Ecco Shoes Suck!) to increase awareness and inform fellow shoppers not to buy Ecco. Please share your photos and experience there.

http://www.facebook.com/wowofnow#/group.php?gid=102429213718



Ecco Shoes may feel comfortable, but their special rubber soles fall apart and are not worth the money. Ecco needs to change their shoe materials to something more reliable and environmentally safe, and to reimburse us for the cost of our expensive shoes.

24 comments:

Norma said...

That's awful. I've had my Ecco since summer 2006 and love them. I'm looking for a new pair in the same style.

tstauffer said...

I purchased a nice pair of Ecco wingtips in the mid 90's they were only worn for special occasions and the leather uppers looked brand new for the entire time I owned them. after 4-5 years of ownership and only wearing them maybe 10 times, the soles fell apart. I sent the shoes back to Ecco with a letter explaining the above. Ecco sent me a new pair of similar dress shoes but not wingtips. I figured the customer service was good enough and used the new Ecco shoes in the same manner as my last ones. Well low and behold last night while getting ready for a special event I find my replacement pair of Ecco's soles are crumbling. The soles are barely worn and the leather is in good shape. The shoes are once again junk because of bad chemical engineering. I am not sure if I should even bother contacting Ecco or ever buying their shoes again. From what I've read on the internet, this is a massive problem. I don't know how this has been allowed to go on for so many years??? What is Ecco doing???

Mark Horridge said...

Today 9 Nov 2011 I received a marketing questionnaire from Ecco specifically aimed at customers who bought shoes with disintegrating soles. It seemed like they were considering extending their warranty period. The response is rather late, considering that for 10 years some unknown (but not minute) proportion of their shoes has suffered from the bad sole problem. However, better late than never !

Anonymous said...

Haha.. I don't see the point of blaming them. This is not evidence enough to scream down on them..
You'r not even sure if the shoes are original! It might have been a copy of the shoe...

Anonymous said...

@Anonymous January 9th 2012

You're kidding, right? I just finished reading seemingly endless reviews by owners of Ecco shoes which disintegrated overnight - just like my own did (two pairs).

I think I should err on the side of civility and refrain from saying what I think about your review, and your attitude.

Loren said...

My Ecco's fell apart last week. I have had them a long time and I liked them. My brother bought a couple of pairs on sale at Nordstorms. One pair disintegrated while sitting in the closet. Nordstroms took them back and replaced them. This is a major problem they are having with the soles of their shoes. Too bad, the upper part of the shoes are great!

Anonymous said...

Went for a walk today and mine started falling apart while walking to lunch. They are Maybe worn 10 times.

Anonymous said...

I have 6 pairs of Ecco shoes of different styles, all lightly worn, and ok on top. One pair in my closet, worn once only. They ALL had the outer sole disintegrate spontaneously.
Ecco store says you can mail them back for re-sole at some cost. HA!
File a class action suit? Publicize
widely? A very very unfortunate failure of otherwise fine shoes.

Anonymous said...

I currently own about a dozen pairs of eccos and have always herd of these horror stories when it comes to the soles failing apart. Well yesterday, it happened to me on a pair that I cannot remember the last time I wore it. It was a shoe that I kept in the closet and reserved for special occasions. From the sounds of it all, it seems to happen to pairs that dot get frequent usage, since I have others whose soles are very worn, but not falling apart. I took the shoes to a local Ecco store and they replaced it on the spot, telling me normally you have to mail them out and Ecco will send you a new pair. They were so helpful that I purchased an additional pair to run in. If their customer service wasnt as good as it was, I could justify all of these complaints, but the shoe was over five years old.

Estanislau said...

Hi, i have the knowledge about this as i am chemical engineer. What happens is related with the PU polyester sole structure that is being attached by the water (hydrolysis) in an acid environment. Another issue is the place where they are making the shoes and if you google it all the problems started when they started to make shoes in Asia. I have about 12 pairs of shoes and all of them were made in Portugal, they were bought at more than 6 years and none of them have anykind of this problem. I saw already one pair of shoes of a friend of mine crumbling and they were made as it is stated in the sticker on the under part of the tongue in China. At this moment i can see that they are returning to Portugal to produce shoes there , i don't know if it is because of the claims but i think so, as an European citizen i'm happy for that.

Estanislau said...

Hi, i have the knowledge about this as i am chemical engineer. What happens is related with the PU polyester sole structure that is being attached by the water (hydrolysis) in an acid environment. Another issue is the place where they are making the shoes and if you google it all the problems started when they started to make shoes in Asia. I have about 12 pairs of shoes and all of them were made in Portugal, they were bought at more than 6 years and none of them have anykind of this problem. I saw already one pair of shoes of a friend of mine crumbling and they were made as it is stated in the sticker on the under part of the tongue in China. At this moment i can see that they are returning to Portugal to produce shoes there , i don't know if it is because of the claims but i think so, as an European citizen i'm happy for that.

Chuang Shyue Chou said...

I have worn three pairs of Ecco shoes over the years.

The soles on all three pairs crumbled after about two years.

They were extremely comfortable but their lifespan were limited. In a related note, my Clark's shoes crumbled after a few days.

Anonymous said...

Once, I owned a beautiful pair of Ecco leather sandals, which I only wore a few times I
throughout the short Canadian summers. The upper leather was intact and looked like new, plus the sandals were kept clean and well maintained. One day I fell to the ground while wearing the sandals and broke my elbow, which resulted in a 9-year chronic pain as of today. Never looked at the sandals soles after the incident, until years thereafter, when I found out that the rubber soles were split broken and were the cause of my trip and fall.

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Anonymous said...

I think the common denominator of crumbling heels and soles is "not wearing the shoes everyday."
My ECCO shoes that suffered from the "crumbling syndrome" were not being worn everyday but my the the pair I wear everyday are ok.

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